All shipping within the UK is the 'standard shipping' option. Please allow up to 14 days for despatch within the UK.
For any international orders, please contact us at firstname.lastname@example.org and we can discuss pricing.
We also offer an -in person collection- this will be for local customers who will be able to collect instead of paying for shipping. These will be contact free and in-line with all current government guidance. Similarly, please allow up to 14 days for your garments to be ready for collection.
All our packaging and inserts are made from materials that are recyclable to reduce the waste impact on the environment. We also use Royal Mail as our delivery service to save the need for a courier (which would mean an extra vehicle on the road) to help us achieve our climate conscious aims.
Although we do our best to ship items as quickly as possible within the time frames noted above, on some occasions due to circumstances out with our control, there may be a delay in shipment.
If this happens with your order Alt-Ruin Clothing will be happy to either refund your shipping cost (if applicable) and ensure you receive your order at the earliest opportunity or to refund the order in full if the item fails to be delivered. All of our products are individually checked by hand, so we are confident with the quality, before being packed and posted. However, if you have any concerns or believe your item to have been damaged in transit, please contact us immediately so that we can investigate and rectify the issue as soon as we can.
We will always do our best to quickly resolve any issues that may arise, and are happy to offer a full refund if we believe that the quality of service provided by Alt-Ruin Clothing was not adequate.
Returns / Refunds
We accept that sometimes the sizing or product may not be exactly as expected and so are happy to accept returns within 14 days of delivery, to do so you must contact us at email@example.com.
The product must be returned to us in its original condition, unworn and in original (or equally suitable) packaging. You are responsible for the postage costs to return the item. All goods will be inspected on return. We will process the refund once the item has been checked – refunds take 3- 7 working days to process.
There are limited conditions in which we may offer a refund without a return, these include but are not limited to:
· If the item is out of stock or unavailable but the payment has already been processed.
· If the item is damaged in transit. – please email a photograph of the packaging and garment to firstname.lastname@example.org 24hrs of receipt of the item. So that we can investigate the damage and arrange a replacement or refund.
· If the item is lost and you do not wish for a replacement to be sent out.
For all enquiries about returns, refunds and shipping please do not hesitate to email us.